1. Delivery Timeframe
At Lux Group, we aim to provide fast and reliable delivery to all customers within the UK. If your product is in stock, we will arrange shipment through our trusted partners, DPD or DHL, ensuring your items arrive within 48 hours from the time of dispatch.

2. Shipping Partners
We collaborate with well-regarded shipping carriers, DPD and DHL, to guarantee timely delivery and safe handling of all Lux Group products. Tracking information will be provided upon dispatch, allowing you to follow your order’s progress.

3. Delivery Coverage
Our shipping service currently covers all of the UK. For any specific delivery requests, please contact our team, and we’ll do our best to accommodate.

4. Delivery Costs
Shipping fees vary depending on the size, weight, and delivery location of the order. These fees will be calculated and displayed at checkout. Occasionally, we may offer free shipping promotions on certain items or for orders over a specified amount.

5. Stock Availability
If a product is available and in stock, we aim to ship it promptly. In rare cases where items are on backorder or out of stock, we will inform you immediately with an estimated restock date.

6. Damaged or Lost Packages
We prioritize the safe and secure delivery of every order. However, if your package arrives damaged or is lost in transit, please contact us within 48 hours of receiving the package. We will assist in resolving the issue with our shipping partner.

7. International Shipping
At this time, we only provide shipping within the UK. If you are outside the UK and interested in our products, please contact us to discuss potential future options.

8. Contact Information
If you have any questions or require assistance regarding shipping, please reach out to our customer service team at support@theluxgroup.uk.